MyBlogLog lags

What is one thing that matters a whole lot on the Internet? I’m sure most of you will readily answer: customer support. Fast, reliable, intelligent customer service. Netizens abandon many Internet-based providers, which eventually fall by the wayside and die, because of poor customer relations practices.

I happen to like what MyBlogLog does, and I remember a time when my emails were answered quite promptly and personably by the people running it. Now it’s under Yahoo. And twice now I’ve received slow, undependable and, well, not very intelligent support responses.

After my IT blog’s recent move to its own domain, I’d needed to tell all the online services about the change. TLA, LinkWorth, Technorati, etc., they all replied helpfully and in a reasonable amount of time. Yahoo just can’t do the same, apparently.

In my email to MyBlogLog’s support service, I told them that the URL field in my blog’s profile was — and still is — non-editable (read: grayed out, not accepting input, write-protected). That’s why I was emailing them, to ask for help: I needed to change the blog’s old URL to the new one. Both times, the responses were totally useless. And they seemed so clueless about their own product. Take a look at the latest reply:

Hello,
Thank you for writing to MyBlogLog.
To change the settings on your blog, go to your profile page.
Under the blog that you want to edit, click 'Edit Settings' and
change the URL and/or name of your blog.  Save the settings.
Thank you again for contacting MyBlogLog.
Regards,
(name withheld)
MyBlogLog Customer Care

D’ohh…!

Good thing I have my old URL 301-redirecting to the new one. It’s now www.ittalks.net, by the way.

Tagged: customer service, MyBlogLog, Yahoo

6 responses to “MyBlogLog lags”

# Jozzuaon 08 Apr 2008 at 12:24 am

Stopped using mybloglog myself. Reducing clutter on my web pages.
# Blogieon 08 Apr 2008 at 12:27 am

Hey Jozzua. I like seeing the march of the avatars on the MyBlogLog widget, so I don’t know if I’ll go that route anytime soon. Maybe if I change themes and the widget clashes with the design, I might give it up altogether.
# Ian Kennedyon 08 Apr 2008 at 8:31 am

Sorry for the confusion, we should have added a link to explain our logic behind this. I’ll add that to my todo list.

The reason you cannot change a URL for your site is because you have completed the verification process that proves that you are the author of this site. We grey this out in order to keep someone from putting one blog in and verifying the site then switching the URL to something else and essentially hijacking the community for something else.

If you want to update the URL, drop me an email and I can remove the verification check on your site and you can update the URL and re-verify your site.

Ian
# Blogieon 08 Apr 2008 at 4:55 pm

And two emails and one blog post later, I finally get a reply that makes sense…

@Ian Kennedy — Thanks for taking the time out to leave a comment and addressing my problem.
# Ian Kennedyon 10 Apr 2008 at 6:04 am

I’ve updated the URL for your IT talks! site to its new url, http://www.ittalks.net.
# Blogieon 10 Apr 2008 at 2:51 pm

Thanks, Ian. Appreciate it.